Returns & Exchanges
At HiDock, we stand behind the quality of our smart docking stations and audio devices with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it in its original packaging for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device, cables, and documentation in the original box to ensure the product is protected from damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.
Receive Refund or Exchange
Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing